United Reboots Its Polaris Business Class With a Focus on Consistency

United Airlines

United Airlines has opened only two Polaris lounges. Shown here is the Chicago lounge. The company has not managed customer expectations well. United Airlines

Skift Take: United Airlines overpromised with its Polaris business class. Instead of rethinking business class, it should have focused on providing a simple and consistent product.

— Brian Sumers

Read the Complete Story On Skift

Ryan Wolkov

PRC Time Shares

Author: Ryan Wolkov

Powered by WPeMatico